Accessibility Statement for The Cyber Assistance Service

This accessibility statement applies to the Cyber Assistance Service

This website is run by the NCSC. We want as many people as possible to be able to use this website. For example, that means you should be able to:

zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How Accessible this website is

We know some parts of this website are not fully accessible:

The keyboard navigation jumps from header to footer before reaching the body of the page. This may result in the user becoming confused when navigating through the service.
Icons on the final exit pages for the service do not have accurate descriptive labels for users using a screen reader, meaning users may not understand their purpose or function.

What to do if you cannot access parts of this website

If you need more information from any part of this application, please contact the NCSC Team.

Reporting accessibility problems with this website

The NCSC welcomes feedback on the accessibility of it's service. Please let us know if you encounter accessibility barriers on the Cyber Assistance Service If you find any problems not listed in this statement or think we're not meeting your needs or the needs of others, consider contacting the NCSC.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the "accessibility regulations")

If your not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us:

You can contact us by email using:

enquiries@ncsc.gov.uk

Technical information about this website's accessibility

The NCSC is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following: 'non-compliances' listed below.

Non-compliance with accessibility regulations

Some descriptive text items on service pages are not fully accessible to screen reader software. This fails 1.3.1 Info and Relationships
The keyboard navigation jumps from header to footber before reaching the body of the page. This fails 2.4.3 Logical Order

We plan to fix the issues identified in this statement within the year.

Disproportionate burden

There are no disproportionate burdens for the Cyber Assistance Service.

Content that's not within the scope of the accessibility regulations

All of the content of the Cyber Assistance Service is within the scope of the accessibility regulations.

How we tested this Website

This app was last tested on 10/11/2021. The test was carried out by the NCSC Digital Team.

We tested all types of pages within the app.

What we're doing to improve accessibility

The set-up of automated tools to monitor the site for accessibility issues, and incorporating an accessibility checklist into manual testing. As new features are introduced, new code will be tested and the statement updated accordingly with new bug fixes.